Tour booking policy

A deposit of 35% of total tour cost or any other activity is required at the time of booking confirmation and balance being payable at or before safari start. You may also choose to pay full amount at booking confirmation if you prefer.

• You may also pay on-line or locally by credit / debit card – Visa/MasterCard/Amex with 5% surcharge
• If you decide to make payments by bank / wire transfer you are required to include bank charges incurred on transaction
• We also accept cash payment with no extra charge

Tour cancellation policy

Any tour deposit paid shall be refunded less the cost of cancellation fees levied by hotels and administrative costs as below.

No of days	Percentage forfeited of tour price
More than 45 days	10% of the tour price
14 – 45 days	25% of the tour price
6 – 14 days	50% of the tour price
Less than 5 days and no show	No refunds

Please note that refund will be done within 30 days after cancellation of the tour. Please also note that no partial refunds will be given for unused meals, hotel rooms, airport transfers etc., for any reason whatsoever. Simba Adventures reserves the right to increase the tour price in the event of cost increases due to changes in airfares, currency fluctuations, park fee increases or fuel surcharges. Simba Adventures reserves the right to alter the tour without notice.

Amendment Policy

SIMBA ADVENTURES is flexible about making amendments to meet your needs, interests and budget provided all changes are made in time and in written form. Depending on the specific changes you would request, the package price is subjected to change. Any changes in your safari package that incurs extra cost will be charged accordingly.

Responsibility

You should ensure that you have all the travel documents including passports, visas and vaccination certificates (if needed) before your departure date. For any vaccination, for example, the yellow fever vaccination, consult your physician or travel health specialist for the proper prescription. It is your sole responsibility to obtain appropriate medical advice as to medication, immunization, and whether or not you are fit enough to undertake the trip, prior to departure.

Safari price

All SIMBA ADVENTURES package prices are subjected to change based on park fees or government taxes. Should the authorities decide to increase any fees and taxes, we would subsequently pass these increases on to you. Included are all expenses in respect of safari vehicle, driver guide as per itinerary, meals while on Safari, accommodation, park entrance fees to National parks, mountain hut/ camping fees, mountain rescues fees, all camping facilities and an 18% V.A.T government fee.

Safari transport

Tour cars, pop up top Safari minivans, pop up top 4×4 Land Cruiser Jeeps will be provided depending on the tour program/itinerary and number of tour participants. The company reserves the right to employ the services of same standard sub-contractors. Multilingual- speaking guides other than English are provided on request.

Safari accommodation

Based on two persons sharing in a twin room/ tent, single rooms are provided at an additional cost (single room supplement). Hotel /lodges / tented camps are named as an indication of category and accommodation may be reserved at same standard hotels/lodges /tented camps. In this case, you shall be notified on your safari accommodation in advance.

Alteration to tours

The company reserves the right to alter arrangements or cancel the operation of a scheduled tour should conditions necessitate. It also reserves the right to decline to accept or retain any person as a member of any tour at any time, in which case an equitable amount will be refunded. Price are based on tariffs and other operational costs prevailing at the time of printing.

Liability

The company and its agents act only as agents of the tours, transport, etc. and shall not be liable for injury, delays, loss or damage in any manner. The company liability to passengers carried in its own vehicle is governed by the laws of Tanzania in which the tour takes place. All claims are subject to the jurisdiction of the courts of the country in which the actions arises. The company reserves the right to employ subcontractors for all or part of the services. The company shall not be held responsible for any loss or damages to luggage. However, if your luggage gets lost while in transit or does not arrive with you, will do our best to help you retrieve it and have it delivered to your hotel upon its arrival.

Problems

If you have any problems or concerns during your holiday, inform your safari guide, camp/hotel manager or SIMBA ADVENTURES headquarters in Arusha to resolve your issue as quickly as possible. Your communication with us is critical, as most issues can be resolved very quickly, so you can enjoy the balance of your safari. We are here for you!

Risk

We will not be responsible for injuries while on safari if rules, protocols or procedures instructed to you by your safari guide are not followed. This includes advice to avoid loss or damage to your personal property. There are certain inherent risks present when on safari, or when engaging in any strenuous physical activity. SIMBA ADVENTURES is not being liable for illness, injury or loss while lodging at your accommodations.