Book online or call 01582 - 505 505 +44 7932 801135
You will receive an 'Journey Acknowledgement email for the journey(s) you have booked. You are responsible for checking that the details received to us are correct.
Stevenage Airport Cabs does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.
We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. We will not take responsibility for any passengers missing their flight if two hours check in time was not allowed.
No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.
Stevenage Airport Cabs does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact us immediately.
For passenger safety Taxi Licensing regulations require all luggage to be securely fastened in the boot of the vehicle, please ensure to take this into account when choosing a vehicle.
Stevenage Airport Cabs reserves the right to refuse carriage of animals which were not agreed at the point of booking. All animals must be secured in a suitable transport box/crate.
The exact route of your journey is down to the driver's discretion on the day of travel, alternate routes may be requested and will be assessed by the driver on a case by case basis.
Please ensure you give us your arrival times and day in to the UK and not your departing information.
If your flight has any serious delays please inform us as soon as possible.
Stevenage Airport Cabs use their own transport wherever possible but do use third party companies where appropriate.
Stevenage Airport Cabs reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.
Reservations made for service on the following timings and dates will be subject to an additional surcharge on published prices: 18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59 1st January, other days may also be affected
All card payments are processed securely by Stripe. Stevenage Airport Cabs do not process or retain card details.
During the payment process, you may be offered the opportunity to 'save' your card for easier future use. This optional facility is offered by the payment terminals, who will retain your card details securely on behalf of Stevenage Airport Cabs; typically until the card expires. Note that you will still need to provide some security details when using a saved card. You may delete saved cards at any time from your online account area, or by contacting us.
Customer-initiated transactions (CIT) performed on our public website are initialised with the ability to be 'repeated', subject to relevant security checks. This could be for a different amount to the original payment. For example, if you were to request a 'Meet & Greet' service be added to your journey after your booking is placed, with your permission we may acquire the additional fee for this service from the original payment method without needing to re-take card details. You will always have the opportunity to choose an alternate payment option. Full or partial refunds can also be applied to the original payment method to cover fare reductions or cancellations; however please note that fees may apply for cancellations, depending on the circumstances (see 'Cancellations' in our 'Policies' section).
All passengers are responsible for any cost incurred to return a vehicle to working order (repairs or professional cleans) where the damage to the vehicle by passengers exceeds reasonable wear and tear.
Cancellations
will accept any cancellation as long as 24 hours notice is provided. There will be a £7 or 10% (whichever is higher) administration / transaction charge per journey. All cancellations must be made via an email or over the phone, to which you will receive confirmation by us.
