Book online or call 01582 - 505 505 +44 7932 801135
On journeys collecting from an airport, as standard, Stevenage Airport Cabs allows all passengers 1 hour free waiting time from the time the flight actually lands to be with the driver. After this, waiting time is charged, regardless of reason, at £20/hr pro rata.
We will honour requests for a "deferred" collection time, e.g. 90 minutes after flight landing. However, customers requesting this are not entitled to any additional waiting time beyond the requested period. No compensation will be offered if the passenger(s) is ready earlier than planned and has to wait until the scheduled collection time for the driver to arrive.
Waiting time for all other journeys will be charged at £20/hr pro rata, either from the scheduled collection time or for any stop en-route.
All Tolls are included in the instant online quotes unless there’s a diversion on route.
All bookings must be made through the office either via the website, telephone or e-mail. In this way confirmations are sent out and the journey is insured.
Stevenage Airport Cabs will accept any free cancellation as long as 24 hours notice is provided. Cancellations made after 24 hours will be charged £10 or 10% (whichever is higher) administration cost.
Refund will not be issued in the following circumstances:
- No refund is made if the passenger does not show up for pre-paid journeys.
- No refund is made for cancellation of a booking with less than 8 hours notice provided or afterwards.
- All other circumstances where a refund may be possible should be addressed directly with Stevenage Airport Cabs customer services.
Please make sure to watch the above video then screenshots one by one to track all the required charges.
Any amendment must be made via an email or by telephone to us, please do not ask the drivers for amendments as it will affect your safety and insurance coverage.
